Position Summary:
USC Credit Union (USCCU) is looking for a Member Relationship Specialist I for it's flagship branch next to USC's University Park Campus. This position reports directly to the Branch Manager and is responsible for building and fostering relationships with USCCU’s members and potential members. The Member Relationship Specialist gathers and analyzes member data at the time of each interaction to respond to inquiries and offer customized solutions using in-depth knowledge of USCCU products, services, and technologies.
Essential Functions:
- Consistently meeting established performance standards, service standards, and sales goals
- Developing and deepening member relationships by providing high-quality consultative service that identifies member needs and matches those needs with value-added USCCU products and services
- Processing member transactions efficiently, accurately, and in a timely manner. Includes deposits and withdrawals, loan payments, new account application, and all related documentation
- Ensuring compliance with all applicable laws, regulatory requirements, policies and procedures as they relate to USCCU’s products and services
- Acting, on occasion, as a backup Member Relationship Specialist at other USC CU locations/branches
Preferred Qualifications:
- Experience in financial institution sales and service with a proven track record of meeting production and sales goals
- Be knowledgeable in Bank Secrecy Act, OFAC, US Patriot Act, Regulation CC and funds availability, GLB and Member Financial Privacy, NCUSIF, and Truth in Savings
- Possess a high sense of urgency, attention to detail, initiative and integrity
- Have exceptional interpersonal, customer service and communication skills
- Pass a pre-employment background and credit check
Why USC Credit Union is a great place to work:
- Medical through USC Network, Blue Cross, and Kaiser: https://employees.usc.edu/medical/
- Dental: https://employees.usc.edu/dental/
- Vision: https://employees.usc.edu/vision/
- Dependent Care and Health Care Flexible Spending Accounts (FSAs): https://employees.usc.edu/fsas/
- Retirement with up to 10% employer contributions: https://employees.usc.edu/usc-retirement-savings-program/
- Tuition reimbursement: https://employees.usc.edu/tuition-benefits/
- Paid Time Off (PTO) including, up to 24 vacation days (based on tenure), 12 sick days, 9 paid holidays, 1 paid personal day, 4 paid winter recess days, paid bereavement, and paid jury duty: https://employees.usc.edu/time-off/
- Life and voluntary insurance benefits: https://employees.usc.edu/insurance-benefits/
- WorkWell Center that provides programs, resources, and services to benefits-eligible staff and their dependents, that help them thrive in all areas of work-life wellness: https://workwell.usc.edu/
- Other generous perks and discounts: https://employees.usc.edu/perks/
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Banking: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person
