Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
This advertisement is for a role with TokoCrypto in Indonesia
Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
The CS/KYC lead will work towards aligning the company's vision and values with operational strategies. This person will also spearhead best practices in both KYC and Customer Service operations.
Responsibilities:
- Formulate business strategy, advise management and execute on all aspect of operations to achieve OKR, cost control and implement SOP
- Coordinate with other internal divisions and use technology to deliver superior customer experience through Company’s omni-channel approach
- Build and manage a CS/KYC team that can respond to customer inquiries quickly and properly with following the laws and regulations
- Responsible in hiring, training and retaining operations staffs
- Coordinate with a third party, or vendor, regarding to our operational activity
- Evaluate overall organization, performance, by gathering, analyzing, and interpreting data and metrics
- Develop and implement productivity and cost reduction opportunities
- Cross-functional and cross-country collaboration on all projects
Requirements:
- Bachelor degree from a reputable university or equivalent
- Ability to communicate effectively in both Indonesian and English
- At least 5 years experience with at least 1 year in a cryptocurrency or Tech space, crypto exchange or retail financial products industry experience preferred.
- Able to work in a fast paced and ambiguous industry where regulations are catching up
- High level of ownership and integrity
- Good sense of business process, strong leadership and management skills
- Problem Solving
Working at Binance
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire
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